Refund Policy

You may request a full refund within 30 days of any subscription payment, including your first payment and each renewal. You do not need to give a reason. Once approved, the refund is returned to the original payment method.

Contact Mimir Storage using the contact details on your receipt, or reply to the Paddle receipt email, quoting your order or transaction reference. We acknowledge requests within 2 business days and instruct the refund immediately when the request falls inside the 30-day window.

Refunds are instructed through Paddle as soon as they are approved. Funds typically appear within 5–10 business days, depending on your bank or card issuer.

You can cancel a subscription at any time from the billing page in your account. Cancelling stops future charges and keeps your capacity available until the end of the period you already paid for.

A refunded subscription ends immediately and your account drops to zero rented capacity. Export anything you need first: once fragments are released from host nodes they cannot be recovered, and we hold no copy of your keys.

Requests made after 30 days are considered case by case — for example where a billing error or a service fault occurred. Contact us and we will review it in good faith.